Terms of Service

3.1 Membership Access

• Membership grants access to certain features and services based on your selected membership tier.
• Access to membership features is licensed, not sold, and is limited to the individual account holder.
• You may not share your account, login credentials, paid resources, or membership benefits with another person.
• We reserve the right to modify membership features, benefits, pricing, limits, eligibility requirements, or membership structure at any time.
• Feature availability may differ by membership level.

3.2 Membership Cancellation by Member

Memberships are offered on either a monthly or annual subscription basis and automatically renew at the end of each billing period unless canceled by the member prior to the renewal date.

By purchasing a membership, you authorize The Freelance PM Club to charge the payment method on file for all applicable recurring membership fees until your membership is canceled.

Members are solely responsible for managing and canceling their subscriptions before their renewal date. Memberships may be canceled at any time through the member account portal.

If a member experiences technical difficulties accessing their account or canceling their membership, the member must submit a written cancellation request to our support team at least five (5) business days before the upcoming renewal date. Failure to provide sufficient notice may result in the membership renewing as scheduled and applicable charges being processed.

Refunds will not be issued for recurring charges resulting from a member’s failure to cancel their subscription, failure to monitor renewal dates, failure to access their account, or failure to submit a cancellation request within the required timeframe.

Upon cancellation, membership benefits will remain active through the end of the current billing period unless otherwise stated. No prorated refunds or credits will be issued for unused membership time.

3.3 Membership Downgrades

• Members may request to downgrade their membership through the user portal.
• Unless otherwise stated during the downgrade process, a downgrade will take effect at the end of the member’s current billing cycle.
• The member will retain access to the current membership level until the effective downgrade date.

Once the downgrade becomes effective:

• Access to certain features may become limited or unavailable.
• Unused premium benefits or features associated with the former plan may be lost.
• Future billing will reflect the price of the new membership level.

3.4 Membership Termination by Company

We reserve the right to restrict, suspend, or terminate memberships, with or without refund, for misconduct including, but not limited to:

• Harassment or abusive conduct
• Discrimination or hate speech
• Threats, intimidation, or violent language
• Falsifying identity or impersonation
• Unauthorized sharing of paid materials
• Circumventing payment systems
• Fraudulent payments or chargebacks
• Spamming or unauthorized solicitation
• Violations of intellectual property rights
• Disruptive conduct in Slack, PM Connect, or other community spaces
• Providing paid or exclusive information to non-paying individuals
• Attempting to gain unauthorized access to accounts, channels, systems, or membership features
• Violating these Terms or applicable law

Termination and suspension decisions are made at our discretion.

3.5 No Guarantee of Results

Membership does not guarantee:

• Client acquisition
• Freelance contracts
• Consulting engagements
• Business revenue
• Career advancement
• Interviews
• Employment
• Job placement

Results vary and depend on individual effort, qualifications, market conditions, employer decisions, client decisions, and other factors beyond our control.

3.6 Subscription Pricing Changes

The Freelance PM Club reserves the right to change membership and subscription pricing at any time.

If a pricing change affects an existing subscription, we will provide advance notice before the new price takes effect. The updated price will apply beginning with a future renewal and will not be applied retroactively to a billing period that has already been paid.

Pricing change notices may be provided by email, through the Platform, or through other account communications.

Members are responsible for maintaining accurate contact information, reviewing notices related to their subscription, and managing or canceling their subscription before a pricing change takes effect.

If you do not wish to continue your subscription at the new price, you are responsible for canceling your subscription before the applicable renewal date. Continued renewal after the pricing change takes effect constitutes acceptance of the new subscription price.

3.7 Platform Maintenance and Technical Issues

• We may perform maintenance, upgrades, repairs, or updates at any time.
• Temporary glitches, display errors, billing interface errors, dashboard inconsistencies, or limited feature interruptions do not necessarily constitute a complete service interruption.
• Where a member continues to access the material features of a service despite a temporary display or administrative error, refunds will not be issued solely because of that error.
• We are not responsible for downtime, data delays, or service interruptions caused by third-party providers, hosting companies, payment processors, software vendors, integrations, internet failures, or events beyond our reasonable control.

4.1 Nature of Coaching

• Coaching sessions provide educational information, strategic guidance, feedback, and professional development support.
• Coaching does not constitute legal, financial, tax, mental health, employment, or investment advice.
• We do not guarantee specific outcomes, revenue, clients, employment, or career advancement.
• Members are responsible for deciding whether and how to implement coaching recommendations.

4.2 Coaching Conduct

We reserve the right to end a coaching session, cancel a session, or block future bookings for conduct including, but not limited to:

• Harassment
• Inappropriate or abusive language
• Threats
• Discrimination
• False identity
• Recording without consent
• Disruptive or unsafe behavior
• Repeated failure to follow session policies
• Lack of alignment or poor fit

No refund will be issued for sessions ended or canceled because of member misconduct.

5.1 Job Listings and Opportunities

Job opportunities may be posted directly by companies or sourced and curated by The Freelance PM Club.

We do not guarantee:

• The accuracy or completeness of information provided by a company or third-party source.
• That an opportunity will remain available for any specific period.
• Interviews, offers, contracts, clients, or employment.
• A response from a company.
• Any particular level of compensation or income.
• That a member will be selected for an opportunity.

We reserve the right to review, modify, reject, suspend, or remove job postings that violate our policies, appear fraudulent or misleading, or are otherwise inappropriate for the Platform.

5.2 Applications and Candidate Matching

The Platform may allow members to apply for opportunities, save jobs, receive job alerts, view recommended opportunities, or be matched with companies based on their profile and professional information.

Matches and recommendations may consider information such as skills, specialty, experience, education, certifications, location, industry experience, and job requirements.

A match, recommendation, or match score does not guarantee that a member is qualified for, will be contacted about, interviewed for, or selected for an opportunity.

Companies remain solely responsible for determining their hiring criteria and making hiring decisions.

5.3 Company and Candidate Information

Companies are responsible for ensuring that information provided in their company profiles, job postings, communications, and hiring requirements is accurate and lawful.

Members are responsible for ensuring that information provided in their profiles, applications, resumes, portfolios, interviews, assessments, and other hiring materials is accurate.

The Freelance PM Club may review company registrations and take reasonable measures intended to reduce fraudulent or inappropriate activity. Approval of a company account does not constitute an endorsement, certification, guarantee, or verification of the company, its representatives, or any opportunity it posts.

Members and companies are responsible for conducting their own due diligence before entering into any professional relationship.

5.4 Communication and Interviews

The Platform may provide tools that allow companies and members to communicate, schedule meetings, conduct interviews, complete assessments, or otherwise participate in the hiring process.

The Freelance PM Club is not responsible for statements, representations, promises, commitments, or agreements made between companies and members through or outside the Platform.

5.5 Engagements, Contracts, and Payments

Unless expressly stated otherwise, The Freelance PM Club is not a party to any freelance, consulting, contract, employment, or other professional agreement entered into between a company and a member.

Companies and members are solely responsible for establishing and agreeing upon the terms of their working relationship, including:

• Scope of work and deliverables.
• Rates and compensation.
• Payment schedules and payment methods.
• Contract terms.
• Project timelines.
• Taxes and applicable fees.
• Confidentiality and intellectual property terms.
• Independent contractor or employment classification.
• Any other terms governing their engagement.

The Freelance PM Club does not guarantee, process, collect, hold, or enforce payment from companies to freelancers unless expressly stated otherwise for a specific service.

We are not responsible for late payments, missed payments, nonpayment, payment disputes, chargebacks, breach of contract, unpaid invoices, or other financial disputes between companies and members.

Members are responsible for establishing appropriate contracts and payment terms with companies before beginning work and for pursuing any unpaid compensation directly with the applicable company.

5.6 Reviews and Feedback

The Platform may allow members to review companies and companies to review members based on their experiences working together.

Reviews must reflect genuine experiences and may not contain knowingly false information, harassment, threats, discriminatory content, confidential information, or other content that violates these Terms.

We reserve the right to remove or restrict reviews that violate our policies. The Freelance PM Club does not endorse or guarantee the accuracy of reviews submitted by users.

5.7 Third-Party and Curated Opportunities

Some opportunities may originate from third-party websites, staffing agencies, recruiters, employers, or other external sources.

The Freelance PM Club does not control third-party websites, application processes, hiring practices, opportunity availability, employer conduct, or external terms and conditions.

Members who pursue third-party opportunities do so at their own discretion and are responsible for reviewing the applicable company’s terms, privacy practices, and hiring requirements.

9.1 PM Connect Eligibility and Access

PM Connect is available only to eligible members who have activated or opted into the feature.

Creating a general Platform account or purchasing a membership does not necessarily result in automatic enrollment in PM Connect.

We may:

• Limit the number of members with access to PM Connect.
• Restrict access based on membership level.
• Create public, membership-specific, private, invitation-only, or read-only channels.
• Add, remove, archive, rename, or modify channels.
• Suspend or discontinue PM Connect or any portion of it.

Access to PM Connect is a revocable privilege and is not a guaranteed membership entitlement unless expressly included in the applicable membership description.

9.2 Member Profiles and Recommendations

PM Connect may use information from your member profile to display your professional profile and recommend other members you may be interested in connecting with.

Profile and recommendation information may include:

• Name
• Profile photo
• Professional headline
• Specialty
• Skills
• Industry experience
• Certifications
• Education
• Location
• Years of experience
• Biography
• Shared interests or channels

Recommendations are generated for networking and discovery purposes only.

A recommendation does not represent an endorsement, verification, guarantee of compatibility, or assurance regarding another member’s qualifications, character, services, or professional conduct.

9.3 Member Conduct

All PM Connect activity must remain professional, lawful, and respectful.

Members may not:

• Harass, bully, threaten, stalk, or intimidate another member.
• Engage in discrimination, hate speech, or targeted abuse.
• Publish or threaten to publish another person’s private information.
• Send repeated unwanted messages after being asked to stop.
• Send spam, chain messages, or mass unsolicited communications.
• Engage in deceptive, fraudulent, or misleading conduct.
• Impersonate another person, company, or organization.
• Post malicious links, malware, viruses, or harmful code.
• Use PM Connect to conduct or promote illegal activity.
• Attempt to bypass blocks, suspensions, channel restrictions, or membership permissions.
• Scrape, harvest, extract, or compile member information without authorization.
• Use member information to create unauthorized mailing lists or databases.
• Promote competing platforms or services without permission.
• Share paid, confidential, proprietary, or membership-exclusive content without authorization.
• Post content that infringes another person’s intellectual property or privacy rights.
• Use PM Connect primarily for aggressive sales activity, recruiting spam, or unrelated commercial solicitation.

Violations may result in message removal, content removal, channel restrictions, loss of PM Connect access, suspension of Platform privileges, or termination of membership without refund.

9.4 Private Messages

PM Connect permits members to communicate directly through private messages.

Private messages are intended for the participants in the conversation. However, members should not assume that messages are completely confidential, privileged, or inaccessible to the Company.

We may access, preserve, or review private messages when reasonably necessary to:

• Investigate a user report.
• Enforce these Terms.
• Detect or prevent fraud, abuse, harassment, security threats, or illegal activity.
• Protect members, the Company, or third parties.
• Maintain and troubleshoot the Platform.
• Comply with legal obligations, court orders, subpoenas, or lawful government requests.

We do not routinely monitor every private message and are not obligated to do so.

Members should not use PM Connect to transmit passwords, payment card information, government identification numbers, sensitive health information, trade secrets, or other highly confidential information.

9.5 User Content

Members retain ownership of the User Content they create and share through PM Connect.

By submitting User Content through the Platform, you grant The Freelance PM Club a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display, format, and process that content as reasonably necessary to:

• Operate PM Connect.
• Deliver messages and display posts.
• Maintain and secure the Platform.
• Moderate content.
• Investigate reports.
• Provide technical support.
• Improve Platform functionality.
• Comply with legal obligations.

This license ends when the content is deleted from our active systems, except where continued retention is reasonably necessary for backups, security, dispute resolution, legal compliance, enforcement, or technical operations.

You represent and warrant that:

• You own your User Content or have permission to share it.
• Your User Content does not violate another person’s rights.
• Your User Content does not violate these Terms or applicable law.

9.6 Content Moderation

We reserve the right, but are not obligated, to review, restrict, hide, remove, preserve, or disclose User Content.

We may also:

• Close or archive conversations or channels.
• Restrict a member’s ability to post or send messages.
• Remove a member from a channel.
• Block links or attachments.
• Suspend or revoke PM Connect access.
• Preserve records relevant to a complaint, investigation, dispute, or legal obligation.

Our failure to remove particular content does not mean that we endorse it or waive our right to act later.

Moderation decisions may be made at our discretion.

9.7 Blocking and Reporting

Members may be provided with tools to block or report other users.

Blocking a member may prevent or limit future direct communication, but it may not remove previous messages or prevent both members from participating in the same public or shared channel.

Reports must be made in good faith.

Submitting knowingly false, misleading, retaliatory, or abusive reports may result in account restrictions or termination.

9.8 Member Interactions and Transactions

The Freelance PM Club does not employ, supervise, endorse, or guarantee members who communicate through PM Connect.

We are not a party to agreements, engagements, collaborations, payments, referrals, business relationships, or disputes formed between members unless expressly stated otherwise in writing.

Members are responsible for independently evaluating:

• Another member’s identity
• Qualifications
• Experience
• References
• Services
• Rates
• Contracts
• Payment terms
• Business practices

We are not responsible for losses, disputes, misconduct, nonpayment, confidentiality breaches, misrepresentations, or other harm arising from member-to-member interactions.

9.9 Availability and Message Delivery

We do not guarantee that PM Connect will always be available, uninterrupted, secure, or error-free.

We do not guarantee:

• Immediate message delivery
• Notification delivery
• Message retention for a particular period
• Recovery of deleted messages
• Availability of a specific channel
• Continued access to prior conversations after suspension or termination

Members are responsible for maintaining their own records of important business communications and agreements.

9.10 Consent to Electronic Communications

By opting into PM Connect, you consent to receive communications related to your use of the feature, including:

• Direct-message notifications
• Channel invitations
• Mentions and replies
• Moderation notices
• Safety and security alerts
• Administrative announcements

You may be able to manage certain notification preferences through your account settings. Disabling notifications does not prevent delivery of essential account, security, legal, or administrative communications.

9.11 Message Retention, Deletion, and Account Closure

Messages, posts, moderation records, and other PM Connect activity may be retained for as long as reasonably necessary to operate the Platform, enforce these Terms, resolve disputes, maintain security, comply with legal obligations, and protect the rights of members and the Company.

Deleting a message or closing an account may not:

• Remove copies already received or saved by another member.
• Remove quoted, forwarded, or screenshotted content.
• Immediately remove information from backups.
• Require deletion of records retained for fraud prevention, safety, legal compliance, dispute resolution, or enforcement.

We do not guarantee permanent storage or recovery of messages or other content.

9.12 Safety Reports and Emergency Situations

PM Connect is not an emergency service and should not be used to report an immediate threat to life or physical safety.

Members should contact local emergency services or appropriate authorities when urgent assistance is required.

We may disclose or preserve information when we reasonably believe it is necessary to:

• Address an immediate safety risk.
• Prevent fraud, abuse, or illegal activity.
• Protect the rights or safety of members, the Company, or the public.
• Respond to valid legal process.
• Comply with applicable law.

Submitting a report does not guarantee a specific outcome, response time, or disciplinary action.

9.13 No Confidentiality or Professional Privilege

Communications through PM Connect are not protected by attorney-client privilege, consultant-client privilege, confidentiality agreements, or any other professional privilege merely because they occur through the Platform.

Members are responsible for obtaining appropriate confidentiality agreements before sharing proprietary client information, trade secrets, personal data, or confidential business information.

The Freelance PM Club is not responsible for another member’s misuse or unauthorized disclosure of information shared through PM Connect.

9.14 Automated Recommendations and Platform Ranking

PM Connect may use automated systems to recommend members, channels, discussions, or other content based on information such as specialties, skills, interests, profile activity, and participation.

Recommendations and rankings:

• Are provided for discovery purposes only.
• May be incomplete, inaccurate, or influenced by limited profile data.
• Do not represent endorsement, verification, sponsorship, or a guarantee of compatibility.
• Should not be treated as employment, hiring, legal, financial, or professional advice.

We may change the factors used to generate recommendations at any time.

9.15 Commercial Activity and Solicitation

Members may discuss services, collaborations, referrals, and professional opportunities when relevant and conducted respectfully.

Members may not:

• Send bulk or repetitive promotional messages.
• Continue soliciting a member after being asked to stop.
• Harvest member information for external marketing.
• Add members to mailing lists without permission.
• Use automated tools to send messages or connection requests.
• Misrepresent an offer, opportunity, service, compensation arrangement, or business relationship.
• Operate pyramid schemes, deceptive referral programs, or fraudulent opportunities.

We may restrict accounts that use PM Connect primarily for unsolicited commercial activity.

9.16 Off-Platform Agreements, Payments, and Disputes

Members may choose to communicate, contract, or exchange payment outside PM Connect. Unless expressly stated otherwise, The Freelance PM Club:

• Is not a party to those arrangements.
• Does not process or guarantee payments.
• Does not verify contract terms.
• Does not act as an employer, staffing agency, broker, escrow provider, or legal representative.
• Is not responsible for nonpayment, project disputes, tax obligations, classification issues, deliverables, confidentiality breaches, or contractual claims.

Members are responsible for using written agreements, conducting due diligence, and complying with applicable tax, employment, contractor-classification, licensing, and business laws.

9.17 Copyright and Intellectual Property Complaints

Members may not upload, post, transmit, or share content that infringes another person’s copyright, trademark, privacy, publicity, or other rights.

We may remove or restrict access to allegedly infringing content and may suspend or terminate repeat infringers.

Copyright complaints must include sufficient information to identify:

• The copyrighted work.
• The allegedly infringing material.
• The location of the material.
• The complaining party’s contact information.
• A statement of good-faith belief.
• A statement made under penalty of perjury that the information is accurate and the complaining party is authorized to act.
• A physical or electronic signature.

9.18 Third-Party Technology Providers

PM Connect may rely on third-party hosting, messaging, analytics, notification, moderation, security, storage, or infrastructure providers.

By using PM Connect, you acknowledge that content and technical information may be processed by service providers acting on our behalf, subject to applicable agreements and our Privacy Policy.

We are not responsible for interruptions, delays, data loss, or failures caused by third-party systems beyond our reasonable control.

9.19 Security and Unauthorized Access

Members may not:

• Attempt to access another member’s account or private communications.
• Probe, scan, or test Platform vulnerabilities.
• Bypass security, access, or membership controls.
• Intercept communications.
• Introduce malicious software or code.
• Use bots, scrapers, crawlers, or automated extraction tools without written permission.
• Reverse engineer or interfere with PM Connect functionality.
• Collect or disclose authentication credentials.

Members must promptly notify the Company if they suspect unauthorized access, account compromise, or a security vulnerability.

9.20 Content Visibility and Screenshots

Content posted in public or shared channels may be visible to other eligible members.

Members may not publish or distribute screenshots, recordings, or copies of private messages, private channels, or restricted discussions without permission from the participants, except where reasonably necessary to:

• Report misconduct.
• Obtain legal advice.
• Comply with law.
• Protect personal safety.
• Preserve evidence relating to a dispute or violation.

13.1 Information We Collect

We collect information necessary to operate The Freelance PM Club and provide our services. Depending on how you use the Platform, this may include:

• Account information, including your name, email address, and login credentials.
• Professional profile information, including skills, specialties, work experience, education, certifications, location, and other career-related information.
• Company and employer information provided when creating or managing a company account.
• Job application and candidate information.
• Interview responses and transcripts.
• Project simulation, assessment, or skills evaluation responses.
• Communications and other information submitted through Platform features.
• AI-generated matches, recommendations, evaluations, scorecards, and related results.
• Information necessary to process memberships, purchases, and other transactions.

We only collect information reasonably necessary to operate Platform features and provide our services.

13.2 How We Use Information

We may use information collected through the Platform to:

• Create and manage user and company accounts.
• Provide memberships, tools, resources, and Platform functionality.
• Match project professionals with relevant opportunities and companies.
• Evaluate candidate suitability for specific opportunities.
• Generate candidate assessments and scorecards.
• Facilitate hiring and candidate evaluation processes.
• Personalize recommendations and Platform experiences.
• Provide customer and technical support.
• Maintain Platform security and prevent fraud or misuse.
• Process transactions and manage subscriptions.
• Comply with applicable legal and regulatory requirements.

Candidate information collected as part of a hiring or evaluation process is used for purposes related to the applicable opportunity and hiring process.

13.3 Hiring and Candidate Data

When you participate in hiring, matching, interviewing, assessments, project simulations, or other candidate evaluation features, we may process information you provide to help companies evaluate your suitability for an opportunity.

Relevant candidate information and evaluation results may be made available to the company associated with the applicable hiring opportunity.

Candidate information is not made available to unrelated companies or other candidates unless the candidate separately chooses to make that information available through another Platform feature.

The Freelance PM Club provides tools that support hiring and evaluation. Hiring companies remain responsible for their ultimate hiring decisions.

13.4 Artificial Intelligence and Automated Processing

Certain Platform features use artificial intelligence or automated processing to analyze information and provide functionality such as:

• Candidate and opportunity matching.
• Candidate scorecards and evaluations.
• Analysis of interview transcripts.
• Analysis of project simulations and assessments.
• Recommendations based on skills, specialties, experience, education, certifications, and other relevant information.

AI-generated scores, matches, recommendations, and evaluations are intended to provide additional information to users and companies. They do not guarantee employment, candidate suitability, job performance, or any particular hiring outcome.

Candidate interview responses, transcripts, project simulation responses, and candidate evaluation data are not used to train general-purpose AI models.

13.5 Access to Information

Access to personal information is limited based on the services being provided.

Candidate evaluation information may be accessible to authorized Freelance PM Club administrators and authorized representatives of the company associated with the applicable hiring opportunity.

Candidate evaluation information is not visible to other candidates or unrelated companies.

We may also use service providers when necessary to operate, host, secure, maintain, or provide Platform functionality. Where applicable, these providers may process information on our behalf only as necessary to provide their services.

13.6 Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information collected through the Platform.

Information may be stored in encrypted databases and other secured systems, with access restricted based on authorization and operational need.

No method of electronic storage, transmission, or security is completely secure, and we cannot guarantee absolute protection against unauthorized access or disclosure.

13.7 Data Retention and Deletion

We may retain personal information for as long as reasonably necessary to provide our services, maintain Platform functionality, resolve disputes, prevent fraud or abuse, enforce these Terms, and comply with applicable legal obligations.

Users may request access to, correction of, or deletion of personal information maintained by The Freelance PM Club, subject to applicable law and any information we are required or permitted to retain for legitimate business, security, fraud-prevention, or legal purposes.

Privacy-related requests may be submitted to [email protected].

13.8 Cookies

The Platform may use cookies and similar technologies necessary for authentication, account sessions, security, and Platform functionality.

We may also use cookies or similar technologies to understand Platform usage and improve our services. Where required by applicable law, users will be provided appropriate choices regarding non-essential cookies.

13.9 Sale of Personal Information

The Freelance PM Club does not sell personal information.

Information collected through hiring and candidate evaluation features is not sold to employers or other third parties. Access to relevant candidate information may be provided to companies as part of the hiring, matching, or evaluation services offered through the Platform.

13.10 Changes to Privacy Practices

We may update our privacy practices as the Platform, services, and legal requirements evolve. Material changes affecting how personal information is collected, used, or shared may be communicated through the Platform, by email, or through another reasonable method.